Refund and Returns Policy
We want every bottle you buy from The Secret Cellar to bring you joy. If something isn’t right, we’ll do our best to make it right.
Our refund and returns policy lasts 30 days from the date of purchase or delivery. After 30 days, unfortunately we’re unable to offer a refund or exchange.
In-Store Purchases
If you purchased in one of our shops, please return the bottle to any Secret Cellar location with your receipt or proof of purchase.
To be eligible for a return, the wine must be unopened, in its original packaging, and in the same condition as when you purchased it.
We’re unable to accept returns for:
Opened bottles (unless faulty)
Gift cards
Bespoke, engraved, or made-to-order items
Sale or clearance products (unless faulty)
If you believe a wine is faulty or has gone off (for example, corked, oxidised, or refermented), please bring it back to us — ideally with most of the wine remaining — so we can assess it and arrange a replacement or refund.
Online Purchases
If you ordered through our website, please contact us at info@thesecretcellar.co.uk before returning anything.
You may return unopened bottles within 30 days of delivery for a refund or exchange, provided they are in their original condition and packaging.
If your order arrives damaged or you believe a bottle is faulty or spoiled, please notify us within 7 days of delivery. We may ask for photos or for the bottle to be returned so we can inspect and liaise with the producer. Faulty wines will be replaced or refunded in full.
Please note:
You’ll be responsible for return shipping costs unless the item was received in error or is faulty.
We recommend using a tracked courier service, as we cannot guarantee receipt of returned goods.
Refunds will be issued to your original payment method within a few working days of approval.
Need Help?
If you have any questions about returns, refunds, or faulty wines, please get in touch with our team at info@thesecretcellar.co.uk — we’re always happy to help.